Human resources for the service sector:
A leader vs. a manager in hospitality and the role of individual department heads. The importance of communication between peers and team members.
How the strengthening of one department affects/impacts on the performance of an entire hospitality related business
Tourism planning, policy and development:
Where to focus and where to start – infrastructure or people? Is the human factor the most important one in hospitality?
Is it only environmental? Analyse other forms of sustainability and their impact on the sector.
Online Distribution for tourism related enterprises:
What are the trends? Painting the picture, identifying the actors, solving the puzzle.
From property to experience:
Modern selection drivers for the contemporary tourist. Past, present and future
Spreading the knowledge:
The importance of scientific conventions in tourism
Airlines and destinations:
A symbiotic relationship. Destination survivability without an airport.
Hiring for attitude:
How modern hospitality businesses (should) hire. The evolvement and importance of tourism training in shaping the modern employee’s attitude
Note: The official language of the conference is English.